Patient Info

Booking an Appointment

Landsborough & Mooloolah surgeries run an appointment system. Emergency appointments on the day are available to accommodate urgent medical issues according to their priority. Children who are sick will be seen with a high priority.

You can make an appointment by telephoning the surgery or presenting to our reception desk. Our appointments are made at 15 minute intervals. When making appointments, please remember to advise reception staff if you require extra time to address your medical concerns. Examples might include insurance or employment medicals, procedures or complex/multiple problems.

Please notify us well in advance to cancel if you are unable to attend a booked appointment. For patients who fail to attend without notice, a fee will be charged. This fee is not rebateable through Medicare.

Book Online or Download Patient Forms

Landsborough Medical Centre is a mixed billing practice, with payment at the time of consultation expected and encouraged for private paying patients.
We Bulk Bill for Pension Card, DVA Health Card and NCACCH Card holders, and all children under 16 years with a current Medicare Card Monday to Friday.

Consultations are not bulk billed on Saturdays & Public Holidays.

A higher fee may be charged in the afterhours care period before 8am and after 8pm.

We accept Eftpos, Credit Card, & Cash

A list of fees is available on request.  Fees vary according to the length and complexity of the consultation.

Medicare

For patient convenience Landsborough Medical Centre has installed a HICAPS terminal for the use of Medicare Easyclaim.

Easyclaim allows us to process your Medicare refund directly to your savings or cheque account by swiping your EFTPOS card on the Easyclaim terminal.

If you do not have an EFTPOS card, we can also process the Medicare refund to your account if you have already given your nominated bank account details to Medicare.

Website: www.medicareaustralia.gov.au

Phone: 132 011

Procedure Fees

If a procedure is booked please be aware there is a non-rebateable facility fee payable on the day. However the rest of the fee is billed to Medicare, including pathology, after the histology result is received.

Patients with a valid Health Care & Pension card are charged a lesser fee for the consultations and any procedures.

Facility Fees:

  • Private Patient $122
  • Health Care Card $102
  • Pension Card $51

Any procedures performed are extra to the consultation costs and are discussed with you by the Doctor during the consultation.

In the interest of ongoing patient care, issuing of scripts without seeing the doctor will be entirely at the discretion of the doctor. If a patient has not been seen for over 3 months, no script will be given without seeing a doctor.

A $5.00 fee applies to all requested scripts without an appointment.

Referral to a specialist requires an appointment with your doctor so that relevant information can be obtained. No referral will be given out without a consultation, nor will it be back dated. This is a medico-legal requirement.

Your doctor may ask you to make a follow up appointment to discuss your test results. This will allow a treatment program to be planned, review of any medical condition, further examination and tests (if required) to be arranged if diagnosis is unclear.

Patients may also enquire about test results by phoning the surgery 2-3 days after tests are performed or by making a follow up appointment.

Follow-up of test results remains the responsibility of the patient.

Most problems are best dealt with in a consultation.  However, our doctors may be available to answer phone enquiries in certain circumstances.

Our staff are experienced in helping decide whether the matter requires an appointment, a return phone call or urgent advice.

Home Visits are provided where medically necessary, and usually performed at start of day, end of day, midday or more promptly when more urgent.

Home visit appointments can be made outside these times by prior arrangement with the receptionist at the discretion of the doctor.

The National Home Doctor Service provides our afterhours care Mon- Fri before 8am and after 6pm, weekends and public holidays. They can be contacted on 13 74 25.

Patients who do not speak the primary language of our clinical staff or who have a communication impairment, are offered the choice of using an interpreter service to assist with clinical consultations.

Our practice aims to provide the highest level of medical care possible. Other than helping you to maintain and improve your health, we also encourage preventative medical care.

You are invited to be part of our PATIENT RECALL SYSTEMS, including childhood immunisations, pap smears, flu and other adult vaccinations, health assessments and care plans.

You will now be  contacted via SMS for appointment reminders, recall, and other test reminders or other medical services we offer. Speak with our reception team if you would like to opt-out of the SMS service.

Doctors and staff are very aware of the importance of patient confidentiality and abide by the Privacy Act 2000. Your medical record is a confidential document, all information collected is treated as ‘sensitive information’. Medical information will only be released with consent from the patient.

The physical medical records & related information created & maintained for the continuing management of each patient are the property of this Practice. A patient may access their medical records by signing a request for information form.

Doctors and staff at this Practice are committed to providing you with a high standard of patient care. Your input will help us to improve our service.

If you feel we have not met your expectations, please contact the Practice Manager by phone or via the below feedback form. If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.